Vendor RMA

Product Description

Vendor RMA plug-in is a powerful tool for managing, processing return and exchange requests between vendors and customers. Allowing your customers to request and manage returns and exchanges directly from your marketplace website

FEATURES

Frontend

• Customer submit RMA request.
• Customer communicates with vendor about the RMA request.
• Customer can attach files to the RMA request.
• Customer can escalate to claim if he is not satisfied about vendor service.

Vendor Cpanel

• Vendor can manage all RMA which customer send for him.
• Vendor A CAN NOT see RMA requests of vendor B.
• Vendor can send message for customer.
• Vendor can communicate with customer.
• In some case, vendor can escalate the RMA request to admin process.

Admin Panel

• Admin can view all RMA request from customer sent to vendor.
• One customer/vendor escalates the RMA, admin will review the RMA and process it.
• Allow to manage RMA types.
• Allow to manage RMA reasons.

Configuration

• Set the limit time to allow customer submit rma request for an order.
• Allow guests to request RMA (Y/N).
• Enable 'Print label' button.
• Enable 'Reasons' option.
• Allow add 'Other' option for reasons.
• Allow per-order item RMA.
• Allowed file extensions.
• Set RMA policy.

DEMO

Main Website: http://demo.vnecoms.com/marketplace-full/

Vendor Cpanel: http://demo.vnecoms.com/marketplace-full/vendors
User/Password:
vendor01/123123
vendor02/123123
vendor03/123123

Vendor Page:

http://demo.vnecoms.com/marketplace-full/vendor01 (GOLD GROUP)
http://demo.vnecoms.com/marketplace-full/vendor02 (GOLD GROUP)
http://demo.vnecoms.com/marketplace-full/vendor03 (FREE GROUP)

Admin:

http://demo.vnecoms.com/marketplace-full/index.php/admin/
demo/demo123